Think back to this morning when you drove to your office, mentally preparing for your day. What was the single largest business concern on your mind? Maybe it was how to deal with rising insurance or property tax issues. Perhaps it was preparing for an important board meeting. Upon arrival at the office imagine a message from the Board President your largest client stating that “the Bug Man” did not show up on schedule: residents are irate because they have been waiting all day for treatment. Did your priorities for the day just change?